Terms and Conditions

1. Acceptance of These Terms

These Terms and Conditions ("Terms") are an agreement between you and Cinch Janitorial Software LLC ("Cinch," "we," "us" or "our"). By visiting cleancinch.com, creating an account, starting a free trial or using the Cinch web or mobile apps (together, the "Service"), you agree to these Terms. If you are using the Service on behalf of a company, you confirm you are authorized to accept these Terms for that company.

If you do not agree to these Terms, do not use the Service.

2. The Service

Cinch is software for commercial janitorial and cleaning businesses. Features may include bidding, proposals, CRM, scheduling, time tracking, inspections, work orders, invoicing and reporting. We may add, change or remove features over time.

3. Accounts

You must provide accurate information when you create an account and keep it up to date. You are responsible for keeping your login details secure and for all activity under your account, including activity by users you invite. Tell us right away at supportcrew@cleancinch.com if you believe your account has been accessed without permission.

You must be at least 18 years old to create an account.

4. Free Trial

New customers may be offered a 7-day free trial. A credit card is required to start the trial. Unless you cancel before the trial ends, your subscription begins and your card is charged automatically at the end of the trial.

5. Subscriptions, Billing and Taxes

Paid plans are billed in advance on a monthly or yearly basis, depending on the plan you choose, and renew automatically at the end of each billing period until canceled. Optional add-ons are billed in addition to your base subscription.

You authorize us and our payment processor to charge your payment method for all fees due. Prices do not include applicable taxes, which you are responsible for. We may change our prices with advance notice; changes apply starting with your next billing period.

If a payment fails, we may suspend access to the Service until the balance is paid.

6. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will keep access until then.

All fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, unused users or features you did not use.

7. Your Data

You own the information you enter into the Service, such as customer, employee, scheduling, bid and inspection data ("Your Data"). You give us permission to store, process and display Your Data only as needed to provide, maintain and support the Service.

You are responsible for the accuracy of Your Data and for having the right to enter it, including any information about your employees and customers. Our handling of personal information is described in our Privacy Policy.

8. Acceptable Use

You agree not to: use the Service for anything unlawful; upload harmful code; try to gain unauthorized access to the Service or other accounts; copy, resell, or reverse engineer the Service; interfere with its operation; or use it to send spam or harass anyone.

We may suspend or terminate accounts that violate these Terms.

9. Location and Time Tracking

Some features, such as geo-tracking and clock-in, use location data from employees' devices. You are responsible for informing your employees and obtaining any consent required by the laws that apply to you.

10. Our Intellectual Property

The Service, including its software, design, logos and content, is owned by Cinch and protected by law. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

If you send us feedback or suggestions, we may use them without any obligation to you.

11. Third-Party Services

The Service may link to or work with services provided by others, such as payment processors, app stores or calendar tools. Those services are governed by their own terms, and we are not responsible for them.

12. Estimates and Business Decisions

Bidding, pricing and profitability tools, calculators, guides and Growth Lab content are provided to help you make decisions. Results depend on the information you enter. You remain responsible for your own pricing, bids, contracts and business decisions.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free.

14. Limitation of Liability

To the fullest extent allowed by law, Cinch will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, contracts or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim arose.

15. Indemnification

You agree to defend and hold harmless Cinch and its owners, employees and agents from claims arising from your use of the Service, Your Data, or your violation of these Terms or the law.

16. Termination

You may stop using the Service at any time. We may suspend or end your access if you violate these Terms or fail to pay. After your account ends, we may delete Your Data after a reasonable period, so export anything you need before canceling.

17. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law rules. Any dispute relating to these Terms or the Service will be handled in the state or federal courts located in Washington State, and you agree to their jurisdiction.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page. Continuing to use the Service after changes take effect means you accept the updated Terms.

19. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent. These Terms, together with our Privacy Policy, are the entire agreement between you and Cinch about the Service.

20. Contact Us

Cinch Janitorial Software LLC
Email: supportcrew@cleancinch.com