Privacy Policy

1. Who We Are

This Privacy Policy explains how Cinch Janitorial Software LLC ("Cinch," "we," "us" or "our") collects, uses and shares information when you visit cleancinch.com, contact us, start a free trial or use the Cinch web and mobile apps (together, the "Service"). By using the Service, you agree to this policy.

2. Information You Give Us

We collect information you choose to provide, such as:

• Contact details like your name, email address, phone number and company name
• Account details like your login information and the users you invite
• Billing information, which is handled by our payment processor (we do not store full card numbers)
• Information you submit through forms, demo bookings, downloads, surveys or support requests

3. Information You Store in Cinch

When you use Cinch to run your business, you may enter information about your customers, prospects, employees, schedules, bids, proposals, inspections, work orders and invoices ("Customer Data"). You control this information. We process it on your behalf only to provide, maintain and support the Service.

4. Information Collected Automatically

When you use our website or apps, we may automatically collect:

• Device and browser information, IP address and general location
• Pages viewed, links clicked and how you arrived at our site, including ad campaign tags
• Cookies and similar technologies that remember your preferences and help us understand site usage

5. Location Information

If your company uses features such as clock-in or CinchTrack geo-tracking, the Cinch mobile app may collect location data from employee devices while those features are in use. Employers are responsible for informing their employees and obtaining any consent required by law. Location access can be controlled in the device's settings.

6. How We Use Information

We use information to:

• Provide, operate, maintain and improve the Service
• Create and manage accounts, process payments and send billing notices
• Respond to questions, schedule demos and provide support in English and Spanish
• Send product updates and marketing messages, which you can opt out of at any time
• Protect the security of the Service and prevent fraud or misuse
• Comply with legal obligations

7. How We Share Information

We do not sell your personal information. We share information only:

• With service providers that help us run the Service, such as hosting, payment processing, scheduling and communication tools, who may use it only to provide services to us
• When required by law, or to protect the rights, safety or property of Cinch, our customers or others
• As part of a merger, acquisition or sale of company assets, in which case this policy will continue to apply to your information
• With your consent or at your direction

8. Data Retention

We keep information for as long as your account is active or as needed to provide the Service, meet legal obligations, resolve disputes and enforce our agreements. After an account is closed, we may delete Customer Data after a reasonable period.

9. Security

We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your login details private.

10. Your Choices and Rights

You can update your account information from within Cinch or by contacting us. You may unsubscribe from marketing emails using the link in any email. Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information. To make a request, email supportcrew@cleancinch.com. Requests about Customer Data should go to the Cinch customer that controls that data.

11. Cookies

You can set your browser to refuse or delete cookies. Some parts of the website may not work properly without them.

12. Third-Party Links

Our website and apps may link to websites or services run by others, such as app stores, video platforms or calendar tools. Their privacy practices are governed by their own policies.

13. Children's Privacy

The Service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Continuing to use the Service after changes take effect means you accept the updated policy.

15. Contact Us

Cinch Janitorial Software LLC
Email: supportcrew@cleancinch.com