Privacy & Terms

All notices from Cinch Janitorial Software to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Cinch Janitorial Software shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at: 180 Rock Island Road, East Wenatchee, WA 98802.

Delivery shall be deemed to have been made by You to Cinch Janitorial Software five (5) days after the date sent.

All content appearing on this Web site is the property of Cinch Janitorial Software.
Copyright © 2024, Cinch Janitorial Software. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2024, Cinch Janitorial Software. All rights reserved.

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Cinch Janitorial Software. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Cinch Janitorial Software or any third party, except as expressly granted herein.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Cinch Janitorial Software and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cinch Janitorial Software believes that customer conduct violates applicable law or is harmful to the interests of Cinch Janitorial Software and its subsidiaries.

Cinch Janitorial Software (“Cinch”, “we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile app, and services (collectively, the “Services”).

By using Cinch, you agree to the practices outlined in this policy.

Information We Collect

We collect the following types of information to deliver and improve our Services:

1. Personal Information

When you register or use our Services, we may collect:

• Your name
• Email address
• Phone number
• Job title
• Company name
• Payment and billing information

2. Business & Customer Data

When using Cinch features such as the CRM, proposals, work orders, and inspections, we collect:

• Customer names and contact information
• Notes, proposal content, and pricing data
• Facility and location data
• Work order details and images
  
  

3. Device & Usage Information

We may collect technical and usage data including:

• IP address
• Browser type and version
• Device type and operating system
• Date and time of access
• Pages or features used within the software
  
  

4. Location Information

Our mobile app may collect GPS data for employee tracking and check-ins, but only if location access is granted by the user.

How We Use Your Information

We use your information to:

• Provide access to our software and services
• Manage user accounts and company profiles
• Generate and send proposals, work orders, and reports
• Track cleaner locations (with permission)
• Communicate important updates or alerts
• Monitor performance and improve our features
• Comply with legal obligations
  
  

How We Share Information

We do not sell your personal information. We may share it in these cases:

• Service Providers: Third parties who support our Services (e.g. hosting, analytics, payment processing)
• Legal Requirements: To comply with legal requests, court orders, or to protect rights and safety
• Business Transfers: If Cinch is involved in a merger, acquisition, or asset sale
• Authorized Users: Other team members or admins in your company account may see shared data
  
  

Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data from our systems
• Object to or restrict data processing
• Request data portability
• Opt out of certain communications

To exercise any of these rights, email support@cinchjanitorial.com.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you cancel your account, some data may be retained for auditing, legal, or backup purposes.

Security

We use industry-standard practices to protect your data, including encryption, secure storage, and role-based access controls. However, no system is 100% secure, and we encourage users to keep login credentials private.

Children’s Privacy

Cinch is intended for use by individuals 18 years and older. We do not knowingly collect personal data from children under 18.

Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance user experience and track analytics. You can control cookie settings in your browser.

International Users

If you access our Services from outside the United States, please note your data may be transferred to and stored in the U.S. where data protection laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website or notified to you directly. Your continued use of Cinch after updates constitutes acceptance.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Cinch Janitorial Software
Email: sales@cinchjanitorial.com
Website: www.cleancinch.com

Cinch Janitorial Software charges sales tax for software ordered on this Website based on the applicable state sales tax rate.

The Content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Cinch Janitorial Software makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

CINCH JANITORIAL SOFTWARE SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL CINCH BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Cinch Janitorial Software.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Cinch Janitorial Software is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Cinch Janitorial Software.
The inclusion of material on this server does not imply any endorsement by Cinch Janitorial Software, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Cinch Janitorial Software tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Cinch Janitorial Software reserves the right to change its payment procedures at any time without prior notice to you.

OID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Cinch Janitorial Software and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Cinch Janitorial Software shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Cinch Janitorial Software with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Cinch Janitorial Software with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Cinch Janitorial Software. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.